FAQs

The number for the Bryan desk is 919-416-2825. This is the best number to call for urgent matters as I may not be on duty. There will always be at least one Community Coordinator available 24 hours a day to assist your student. The Bryan CC desk is staffed each day from 7:30am to 1:30am. Outside of these hours there will always be two CCs on call from 1:30am to 7:30am while students are on campus. The contact numbers for the on-call CC's are posted at each CC desk and can be viewed here. 

NCSSM also has Campus Safety Officers available 24 hours. In emergencies, or at anytime they can be contacted via their radios at 919-416-2911; please note that because these calls are handled by a radio you should allow a few seconds to pass before speaking after the officer has spoken.

If you have any concerns about your student that are not urgent, please feel free to email me. I typically respond within 24 hours. I am also available by text message. We can then schedule a time for a phone call to discuss your concerns. Since I have non-traditional working hours, I may not be available and I prefer to avoid unexpected calls. For this reason, kindly refrain from calling without prior scheduling. The Bryan desk is always best to call for pressing matters.

Student Health Services, often referred to as the Clinic, is located on the first floor of the Hunt Residence Hall. The clinic is staffed by a nurse, medical assistant, and a family nurse practitioner. Our medical director oversees the Clinic's daily operation and is present in the Clinic one day a week. The Clinic is staffed and equipped to manage most acute and chronic illnesses that occur while students reside at NCSSM. Common over-the-counter medications, bandages, splints, and crutches are dispensed at no additional charge to students. Prescriptions, if required, can be picked up form a local pharmacy. Some medical concerns may require additional care, in which case students are referred to area professionals. Families will be notified if this referral is necessary.

Students are prohibited from keeping certain types of prescription medications in their rooms (e.g., narcotics, psychotropics, stimulants). These medications must be retained and distributed by the Clinic. Students may keep over-the-counter medications in their rooms for their personal use (e.g., pain relievers, cold medications, nausea medications, herbal remedies, vitamins, etc.).

The Clinic is open Monday - Friday from 8:00am to 4:00pm. After hours and on the weekends students can reach out to CCs on duty for help; the CCs will contact a 24 hour telephone nursing service called HealthLink to seek advice on how to aid your student. CCs will transport students to Urgent Care or Emergency Room if necessary.

Students may schedule telehealth appointments and in-person appointments, as well as medication drop-off/pick-up appointments. The Clinic is currently not open for drop-in appointments.

For many students their time at NCSSM will be the first time they have experienced sharing a room with someone. It is natural for there to be some growing pains as students adjust their habits and learn to live together. For this reason we encourage students to spend their first few weeks getting to know one another and discussing their sleep habits, study preferences, and what makes them feel comfortable in their shared space. After the first extended, roommates will work together to craft a roommate agreement: this agreement will outline how they will respect one another's space, accommodate each other's sleep and study habits, what they can borrow and share with each other, and how they will keep their room clean. The agreement is a living document and can be revisited as needed throughout the year. 

While we hope that all students will get along well, it is completely normal for students develops a conflict with their roommate that they have trouble navigating on their own. If this occurs you or your student should let me know. We will work with the students to mediate the conflict and work towards a mutual resolution. It is imperative that guardians speak only to their student and NCSSM staff members about any conflict they are having, do not contact the other student or their family. If the conflict continues the CC may ask that the students work with either the Assistant Director or Director of Residential Education and Housing to continue working towards a solution. NCSSM operates at full occupancy; therefore, room changes are not easy to accommodate. No room changes will be approved during the first quarter of the school year. Changing rooms is considered only if all conflict resolution options have been exhausted, a space is available, and the move is considered a positive step for all parties involved. For these reasons, a room change should not be viewed as a likely outcome to resolve a conflict. 

Yes! CC's will provide transportation to most medical appointments as well as transportation to the Durham Amtrak or bus station. In order to arrange medical appointment transportation, your child should contact the clinic. In order to arrange transportation to the Amtrak or bus station, please call Bryan desk at 919-416-2600.

Additionally, I often offer off campus activities for the hall. Through out the year CCs frequently take students off campus for grocery runs, food runs, trips to the mall, etc.

Definantly! We have specific guidelines regarding curfew hours. Curfew hours are set at 10:00 PM from Sunday to Thursday and 11:00 PM on Fridays and Saturdays.

If your child needs to miss curfew, they must be signed out at one of the residential building offices like Bryan desk. However, please note that if someone other than a parent or guardian will be picking up your child, we require you to complete the Student Travel Permission Form at least 48 hours in advance. This form allows our Community Coordinators to verify the information provided with a legal guardian.

It's important to emphasize that no one, including grandparents, aunts, uncles, siblings, or family friends may sign out a student to miss curfew or travel more than 30 miles away from NCSSM without explicit permission from a parent or guardian of the student. 

Before each Extended weekend, students will sign a virtual Extended Form during hall meeting. On this form they indicate where they are going for the break, who they are traveling with, and how they are getting to their location. If a student is not departing early and their final destination is home or they are being picked-up by a parent/guardian, they do not need to fill out any forms other than the virtual Extended Sheet, including their LiveSafe app. 

If a student is departing before the day the Extended Weekend begins they will need to have a parent/guardian sign them out at Bryan desk or complete the Student Travel Permission Form and sign out at Bryan desk with whomever is picking them up. They will also need to sign out on the LiveSafe App. 

If a student's final destination is not home and they are not being picked up by a parent/guardian, or if they are taking the train, Charter bus, or Greyhound bus, they will need to submit the Student Travel Permission Form, sign out on LiveSafe, and sign out at the Bryan desk.

Students may have visitors on campus from 8:00 AM to 8:00 PM Mon-Thurs,  8:00 AM to 11:00 PM Fri-Sat, and 8:00 AM to 10:00 PM on Sunday. Off campus guests may not spend the night on campus. All visitors must sign in at Bryan Desk and receive a visitor badge. Students are responsible for their guests' actions and any damage caused.

While on campus, students must always accompany their guests. Please note that guests, including parents/guardians, cannot access student rooms unless the occupants are present.

Students are not allowed to have guests of the opposite sex (including siblings, cousins, and off-campus friends) in their rooms, halls, or lounges without permission from a staff member or unless accompanied by a parent/guardian.